Helloworld’s row with Norwegian Cruise Lines over refunds

Norwegian Jewel makes triumphant entrance into Sydney

One of Australiaโ€™s leading travel agencies, Helloworld, has changed its trading agreement with Norwegian Cruise Line in a row over its refund policy. Helloworldโ€™s CEO Andrew Burnes claimed the line asked the agency to pay for cancelled cruises in full before it could get a refund. The agency has โ€œnearly $4 million outstanding in deposits … Read more

Thousands of Australians imprisoned simply for being cruise passengers

Thousands of Australians imprisoned simply for being cruise passengers

Read your feeds on social media, and you will find them filled with messages about the world standing together in a bid to fight COVID-19. Corporates like banks and essential supply companies are hammering email inboxes with soothing words about being “here for you” in times of trouble. It would appear none of those feelings … Read more

Miracle: How the cruise industry got almost 90,000 passengers home

Sky Princess leaves Singapore

In the history of seismic maritime events, the past week will be remembered as one of the biggest. Even the Spanish Armada pales beside these numbers. Yet it was handled with hardly any fuss and few complaints. You may be forgiven for hardly noticing… When the order went out to โ€œpauseโ€ cruising last weekend, some … Read more

Norwegian Jewel sparkles as first cruise visitor as Eden reopens

Norwegian Jewel sparkles as first cruise visitor as Eden reopens

Norwegian Cruise Line’s Norwegian Jewel sailed into Eden this morning as the first ship to visit the town as it reopens for visitors after the regionโ€™s devastating bushfires. The 2,376-guest ship was greeted by Cruise Eden, the local community, and members of the tourism industry. The brave town, which suffered from the holiday fires and … Read more

Look out Sydney – Norwegian has made Wollongong an embarkation port

Norwegian Jewel

Wollongong has announced Port Kembla will be an embarkation port in 2021 – and could be an alternative turn-around port for Sydney. Cruise Wollongong Chair Cr Leigh Colacino broke the news on Thursday morning when he revealedย Norwegian Jewel will sail from Port Kembla on January 13, 2021. With much criticism surrounding the capacity issues at … Read more

Norwegian Cruise Line reveals its worldwide cruising guide

Norwegian Cruise Line World Cruise Guide

Norwegian Cruise Line has revealed its worldwide cruising guide for 2018 through to 2019 which highlights itineraries from Alaska to Asia. โ€œWeโ€™ve designed the Guide with our trade partners in mind, including a handy deck plan for each of our ships in the back pages. This Guide will be an invaluable tool for agents to … Read more

Norwegian lifts its presence to make Australia No2 market

Norwegian Jewel

Norwegian Cruise Line will boost its presence in Australia and New Zealand, with Norwegian Jewel returning for a third sailing season in 2019/2020 and Norwegian Jade cruising in Southeast Asia. โ€œIt has been a momentous year for Norwegian Cruise Lines on the world stage, with the launch of Norwegian Bliss, followed by some of our … Read more

Norwegian Jewel makes triumphant entrance into Sydney

Norwegian Jewel makes triumphant entrance into Sydney
Norwegian Cruise Lines has made a triumphant return to the Australian market, sailing Norwegian Jewel into Sydney Harbour this weekend.

Even before the Jewelโ€™s arrival, her three-month season has already been declared a success. According to the line, all but a few cabins remain on the ship’s Sydney sailings.

She leftย tonightย for a 5-day cruise to Tasmania with every cabin booked and a full complement of 2,376 passengers – the majority Australian guests.

The Haven, an exclusive luxury retreat with its own privileges and butler service which has been booked by the likes of rock stars Bon Jovi and Royalty, is popular with Australians.

Executive Vice President of International Business Development Harry Sommer declared he had “a lump in my throat” when he saw the Jewelย at Sydney’s Overseas Passenger Terminal after discussing bringing ships to the city for 18 years. ย But he said she was proving so popular there are only 100 cabins for a January sailing.

Bookings for the second season have only just opened, but he said he would be โ€œvery surprisedโ€ if Australia did not have another Norwegian ship in 2019/20. A decision will be announced early next year.

The line has announced the Jewel will have a two-week refit that will see her restaurants, public areas and ย The Haven extensively updated as part of a $400 million upgrade of the fleet.

Norwegianโ€™s arrival in Australia adds to the competition for the contemporary ย premium cruise market dominated by Princess Cruises and Celebrity. Food and entertainment are Norwegian specialties โ€“ so expect new offerings in these important areas.

The Norwegian Jewel’s inauguralย five-day Taste of Tassie trip will be ย followed by 14 voyages during three months of Australian cruising before sailing to Asia.

There will be a 9-day journey visiting a swathe of burgeoning regional destinations including Eden, Kangaroo Island and Tasmaniaโ€™s Burnie, departing 14 December 2017.

Norwegian Jewelโ€™sย 10 to 16-day Australia and New Zealand itineraries depart between November 2017 and February 2018, with highlights including cruising through New Zealandโ€™s Milford Sound and the spectacular Bay of Islands.

The ship will sail to Singapore on an 18 day adventure. She will offer a range of Asian itineraries including Vietnam, Japan, Hong Kong, Singapore and more.

The dry-dock refurbishment, part of a $400 million program to bring the entire Norwegian fleet of 15 vessels up to date, starts in Singapore October 2018.

She’ll emerge a nearly new ship for her Australian season with bow to stern refreshments and a new look across many of the ship’s public spaces.

Built in 2005 and last refurbished in 2014. ย But the Edge program is aimed at updating all the interiors. ย Our visit to the ship today showed she is in great shape – but her retro look seems almost certain to give way to something more modern.

For her first Sydney season, more lamb has been added to menus, along with Aussie beer and specialty coffee – all proven crowd pleasures in the Australian market.

Burn the Floor, a spectacular dance show created in Australia and now on three other Norwegian ships, will feature in the 1,200 seater, which also has Le Cirque Bijou.

Norwegian Jewel has 15 dining options, including the line’s signature specialty restaurants including Cagney’s Steakhouse serving up Premium Black Angus Beef, Le Bistro, an intimate upscale French bistro and Teppanyaki, which offers authentic Japanese Hibachi.

There are plenty of entertainment and drinking options, including Sugarcane Mojito Bar and The Maltings Whiskey Bar.

The Jewel is family friendly, with basketball, dodgeball, tennis and volleyball and a designated kid’s pool or Splash Academy.

Accommodation options range from inside staterooms to balcony staterooms boasting superb views and private outdoor areas. Interconnecting rooms and multiple-bedroom suites are also available for families.

According to Norwegian, the balcony staterooms have firmed as an Aussie favourite.

The Haven by Norwegian is home to the ship’s most luxurious suites and villas, a private courtyard, whirlpools and dedicated private deck exclusively for Haven guests, as well as dedicated concierge services.

The 2018/2019 season includes a spectacular 19-day transpacific journey from Vancouver to Tokyo (Yokohama) via Alaska and Russia; a 19 day journey to Australia from Singapore with stops in Bali and Komodo Island; a new 13-day South Pacific itinerary and a series of sailings in and around Australia and New Zealand home-porting from Sydney.

More at www.ncl.com