travel insurance

The sorry story of a couple charged $7,479 in cancellation fees

The letter from an elderly lady was heartrending. Four days after she had booked a $9,462 cruise, her husband was taken to hospital with an infection. With nearly three months left to the travel date, […]

Is your travel insurer ripping you off?

The travel insurance sector is braced for closer scrutiny on how it handles claims – and whether the fine print in contracts is fair to customers. The Australian Securities and Investments Commission is planning a […]

How you can protect yourself if the travel company you’ve booked through goes bust

It is a rare occasion that a travel company you’ve booked a package with goes bust – but that’s exactly what happened to Kay and Ken Dollery. The northern NSW couple booked a $37,000 “Grand […]