P&O this week has updated its cancellation policy to allow for full refunds with cancellations more than 75 days before sailing, to meet passenger demand for flexibility.
The Australian cruise line’s decision, made to foster confidence in those wishing to cruise will give passengers 106 days more than usual to cancel a booking without any penalties.
Once inside the 75-day notice period, a passenger may cancel up to 14 days before sailing and still receive a cruise credit equal to the total fare amount.
The changed policy applies to all existing and new bookings made prior to March 3, 2021. Guests scheduled to sail on or before January 31, 2021, can access the same offer if they choose to cancel at any time up to 30 days prior to the departure date.
P&O Assurance also offers guests the option to cancel their cruise up to 14 days prior to sailing and receive a future cruise credit equal to the total fare amount which can be used towards another booking.
P&O Cruises Australia Head of Sales and Marketing Ryan Taibel said the cruise line had revamped its booking and cancellation policy as another means of providing its loyal guests with increased confidence when making travel plans.
“From the start of this highly unusual year, we have been overwhelmed by the enthusiasm of our guests who are looking forward to being back onboard and sailing as much as we are,” Mr Taibel said.
“As we look ahead to the time when we can welcome our guests onboard again, we know it’s important to provide guests with as much flexibility as possible around future bookings.”
P&O Cruises policy update coincides with news of two new additions to the fleet which will see both Pacific Adventure and Pacific Encounter arriving in the first half of 2021.