Class war as the Sun Princess changes upset elite passengers

Sun Princess was never expected to be perfect from the get-go. She was delayed in her launch and then there was the stop-start-stop of Park 19, the upper deck waterpark that suddenly ran dry.

I know this because I sailed on the vessel shortly after her launch. And I was at the shipyard when she was built.

Now, there’s a major reshuffle of where the top restaurants will be located across the ship, and it’s fascinating to read between the lines as to why this is afoot – especially given the cost that will be involved in such a refurb and relocation process, as well as the disruption this will cause to guests who have booked for the ship’s debut Caribbean season in October.

As a former Sun Princes sailor – you can see my videos at cruisepassenger.com.au – I really want to take a bite out of the reasons why the moves are being made and what this means for future cruisers.

Here are the moves in a nutshell: The swish and exclusive Sanctuary Collection restaurant is being moved from the busy Piazza area on deck 7 to deck 8. The Catch by Rudi is now moving to deck 7. The Butcher’s Block by Dario is moving to deck 7 forward. Crown Grill will now be found on deck 7 aft. And The Americana Diner will be located on deck 9 aft. And all the passengers go round the outside, round the outside, round the outside… it’s a legit do-si-do! And the million-dollar question is: why?

I was a lucky passenger on board the Sun Princess when she first set sail in the Mediterranean earlier this year, and I can say some of it genuinely makes sense.

For a start, the Sanctuary Collection is the restaurant that is designed exclusively for the elite passengers who pay top dollar for the private and luxurious areas of the signature suite class. It was a tad odd to find this located in the busiest heart of the ship, at the Piazza, like a baby elephant attempting to hide behind a telegraph pole.

No-one knew what was behind the door and even if they did, it made them feel excluded, knowing they would never be allowed in. Those that could access it on the other hand, had obviously paid to escape the prying eyes of the general riff raff onboard and probably didn’t enjoy shuffling their way through the ship’s shenanigans in order to get to and from dinner. So, with this move, we approve!

But there is some nervous chatter about how these elite guests will feel once they realise that the new Sanctuary Restaurant won’t just be catering to the Suite guests, but also to the mini suites and premium balcony guests. Ooh la la! Quelle Scandale!!

Dear readers, it’s at this moment that I should remind all passengers, be they premium or above, that we are all still sailing with Princess…the ultimate family friendly cruise line, and no matter how much you pay, you are highly likely, at some stage or another, to encounter some rowdy kids, some slow-walking oldies, some all-you-can-eat fans, some hens parties and some casino-playing passengers.

So un-twist those knickers and book on a five star luxury line if you wish for uninterrupted serenity whilst onboard.

But also for the record, having personally dined at the Signature Restaurant while onboard, I am entirely confident the crew in this exceptional dining room will be ready to make you feel very, very special, no matter how many diners are allowed through the doors.

Rudi on Princess

I am also un-surprised, and just quietly, also quite amused by the relocation of The Catch restaurant. If you’ve never heard or seen the famous chef behind this creation, Rudi Sodamin, then you’ve been missing out. Perhaps known equally for his flamboyant colourful wardrobe and thick Austrian accent as he is for his culinary creations, Chef Sodamin has somewhat of a cult following for the flair of his food – seafood artworks in fact. No joke, he has published coffee table books with photographs of his seafood platters delicately placed on crew member’s heads, like Melbourne Cup fascinators, prawns and seaweed dripping delicately over the left eye, a lobster balanced precariously over the right ear… why on earth wouldn’t the Sun Princess want to capitalise on this ostentatious showpiece of all things cruise-worthy in the prime location of the ship?

Besides this, the steep costs Princess pays for the fresh seafood that is poured into this onboard dining experience is no doubt part of the plan and it needs to pay its own way. You see my point. Like the prawns, this restaurant must be perched somewhere for all to see.

Now, the choice relocation of the Butcher’s Block by Chef Dario is equally as politically succulent. When I experienced this extravaganza of meat during my cruise, I couldn’t help but think this was an extremely American concept. There is barely anything served in this restaurant except red meat, different cuts of red meat, other parts of red meat and a fair bit of cow thrown in.

The place mats give you an idea of what you’re in for, with a picture of a cow and all the different cuts that you’ll be experiencing. And if that doesn’t tell you, then the live chef demonstration will, complete with microphone and large butcher’s knife, hacking, stabbing, sawing and flaying the beast from block to plate before your very eyes. Vegetarians, be warned.

And even the heartiest carnivores may find it difficult to stomach the amount of meat that’s herded your way from serving to serving. But, as the ship is set to sail to Fort Lauderdale in time for the Caribbean launch, the relocation of this restaurant is quite probably going to hit the mark with the new demographic waiting to have the first U.S. bite.

As for the American Diner, now to be found on deck 9, this is also quite a smart move given that it’s the all-day diner, offering the buffet style breakfast, lunch and dinner menus. From the hip pocket perspective, this one isn’t ever going to be making the cruise line an extra buck, so why position it directly under the hungry eyes of passengers on deck 7 who could easily access it, instead of opting for a specialty dining experience that costs extra? So, tuck it away, make it less enticing and steer the hungry crowds towards the colour and extravaganza of meat and seafood by Dario & Rudi. It’s a no brainer really.

While I really could dive deeper on this juicy topic, it’s fair to say that Princess is being strategic in these decisions.

Afterall, the Sun Princess is just the first in the new Sphere class ship series and with the Star under construction, the Sun was always going to be the first-born that we parents make our rookie error mistakes with. We iron them out as we go, then we try and raise the middle child a little better and if we are lucky, the baby gets any attention at all.

I can’t wait to see how she holds up to the US market and all the savoury gossip that’s sure to come our way.

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9 thoughts on “Class war as the Sun Princess changes upset elite passengers”

  1. The writer is WRONG stating That Princess is the ultimate Family Cruise line. It is not Royal Caribbean or Disney. Is she trying to change history and fool everyone? Back when I started sailing I read in a Berlitz guide quote “ Princess is an upscale British line that treats passengers as though they were in a club” That may no longer be the case but it’s DNA is still mostly for couples or retirees. Get your facts straight before you put them on print!!

  2. It makes me very disappointed that the mini suites are now included at Santuary level. I’m not elite. We sailed on the Sun Princess in July/August for 21 days Mediterranean. We had a mini cabana suite on deck 10. We didn’t even have access to the cabana deck. We paid $20.000 dollars for this cabin. Now Princess decide to put this cabin into the Santuary collection with perks. I feel that we were ripped off on our cruise and as usual Princess change everything on a whim. This was our very first cruise and was a bucket list. However been there done that and never again. As for the dining changes I feel sorry for the next group of passengers with all the disruption and chaos it’s going to bring. Good luck

  3. After all the years of cruising with Princess to finally become Elite, the quality of service, food, etc. is no longer worth it.

    They’ve recently also increased the stateroom water delivery.

    We’re looking at Celebrity and Disney Cruises for Asian ports. Can’t wait for Disney’s new Adventure ship sailing out of Singapore.

  4. We were excited to be going on the new Sun Princess. Barcelona to Rome. I must say, we didn’t really enjoy the ship at all. Really disliked the buffet set up. You had to look at the beginning, then walk all around to the end to decide what you wanted. Then return to the beginning queue and point to the staff what you wanted and they put it on your plate. It seemed that the menu didn’t really change. One presentation we went to was way down at the bottom where the staff wandered around. Somewhere past the med centre. Nup…Sadly our 9th cruise. Didn’t enjoy it much . Paid a future deposit but I think it will be getting returned.
    Margaret from NZ

  5. Ah life wasn’t meant to be easy, according to Malcolm Fraser. But having said that, just coming off a Princess cruise as Elite passengers, my wife and I can’t agree with Robyn’s comments. Yes, some benefits have changed but there are still very good perks for being Elite. I’m afraid the world has changed after COVID, and profits, which keep business’ going still have to be made and we all must make some sacrifices. And its also wise to consider how many trips with another cruise line you need to take to get to the same loyalty level.
    Member numbers #634922842A/B Ron and Pauline Marlborough

  6. I agree wholeheartedly with Robyn Vasiliadis (20 Sep 2024).
    My wife and I are also Elite Members with Princess Cruises. Following a cruise in 2011 we decided to stay loyal to Princess Cruises after reading their Loyalty Awards Program which basically stated that if we completed a certain number of cruises and/or a certain number of nights on board we would be awarded thus.
    As the awards for completing the required number of nights was very attractive we eventually reached that goal.
    Unfortunately, although we kept our end of the agreement, Princess slowly eroded their part of the arrangement to the extent the benefits are scarcely satisfactory relevant to the money invested.
    I am not a lawyer so my question is “Was this not some form of an agreement between two parties?”
    Like Robyn we are already looking at spending our money with other cruise lines that are NOT part of Carnival Corporation & plc.
    Member Numbers: 708498291A&B Terence Coates

  7. My husband and I are Elite. Have 3 cruises booked for 2025 and 2026 (86 days) but after that we will be looking elsewhere. April we were going on the Sun Princess, then 11 days before leaving home we received a message from Princess saying – if we forfeit our room we would get our money back plus a free 30 day cruise or 2 15 day cruises. We have received our free cruise but we are nearly $5,000.00 short when our cruise money from the Sun went on our new Booking Confirmation. I have sent emails regarding this but no response. NOT HAPPY.

  8. Being an elite traveller used to make cruising the ultimate holiday – laundry done, meals and entertainment great and enough free wifi to clear emails and keep an eye on business. Whilst most of the perks remain, the fact that wifi access now costs over 50 times the amount that I pay for mobile access at home, is rather rediculous, considering that I only require a small amount of data for emails. Come on Princess, ther least you can do is offer some free wifi time as you used to do.

  9. My husband and I are Elite members on Princess. The benefits have disappeared and upgrade are non existent. Makes me angry that you now auction the free upgrades. Feel ripped off. Will be looking at other cruise lines. We have 2 booked End November Adelaide with our family of 12 then April from Sydney to PNG. Will definitely see what the advantages are offered being Elite. Member number #653031521B. Robyn Vasiliadis.

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