Singapore Airlines is waiving all rebooking fees for tickets booked today or prior to today, for travel up to the end of May 2020, starting immediately.
If you have an existing flight with Singapore Airlines, you can cancel your flights and keep the value of your tickets. You can then rebook your flights down the track when you’re are able to firm up your new travel plans. The new flight itinerary is expected to be completed by 31 March 2021.
“This new policy will allow customers the flexibility to defer their travel plans and applies to all bookings for travel up to 31 May 2020. All rebooking fees will be waived, although a fare difference may apply for the new itinerary,” a spokesperson from the airline said.
SIA will be continuing to review its waiver policy and may extend the cut-off date of 31 May 2020 as it assesses the impact of the Covid-19 outbreak on global air travel in the coming weeks. For all new SIA and SilkAir tickets issued from now to 31 March 2020, SIA will also waive change fees.
Customers may contact the airline through their online form. Customers who booked their tickets directly through Singapore Airlines may also contact the local Singapore Airlines reservations team on 13 10 11. Customers who booked their tickets through travel agencies are advised to contact their agents for assistance.
Updates on Covid-19 travel restrictions and waiver policy can be found on the Singapore Airlines website.