New 2018 Guide

New 2018 Guide

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Robotic butlers could be delivering room service to your cabin door sooner than you think.

This week, the hospitality industry leaped into the future appointing its first Botlr or robot butler named A.L.O.

Just like a human butlers, A.L.O is fitted with a uniform, a nametag and he whizzes around the hotel delivering amenities to guest.

He also accepts tips – albeit in twitter form – and helps other staff members behind the front desk during peak hours.

Cruise lines are often considered floating hotels, so it might not be too long before these high tech employees are introduced on ships.

In fact, it could be closer than you think.

Royal Caribbean has already recruited robots to perform on its newest ship Quantum of the Seas.

Launching in November, Quantum will have six seven-feet high flat screens controlled by robotic arms that twist, soar and unite for an original digital production.

But that’s a long way from replacing the legendary service that cruise ship staff use to ensure passengers come back year after year.

So could a robot ever be trained to serve at table and tend to your cabin needs?

Uniworld Australia general manager John Molinaro told Cruise Passenger the company prides itself on providing guests with award-winning service, which cannot be attained through technology.

“At Uniworld our philosophy is ‘no request too large, no detail too small’,” he explained.

“We treat our staff like family and they in turn treat every Uniworld traveller as honoured guests.

“Our onboard team undertake the same training program as staff at our sister company Red Carnation Hotels and our butlers are trained by Zita Langenstein, a graduate of England’s prestigious Ivor Spencer Butler School.”

What do you think? Could your favourite waiter be replaced by a machine?

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