Carnival Splendor has finally made it back to shore in San Diego, after four days stranded at sea with only emergency power.
At about 8.30am local time, Carnival Splendor and her 3299 passengers arrived in San Diego under tow from multiple tugboats and with a US Coast Guard escort, after losing power on Monday from an engine room fire.
According to Carnival Cruise Lines’ website news, the company had arranged for all guests to travel home immediately or stay overnight in hotels, and has offered all passengers a full refund for the cruise, reimbursement for travel expenses and a complimentary future voyage.
During the three days, passengers and crew endured malfunctioning toilets, airconditioning and lighting, and cold food, some of which was delivered in pallets by the US Navy.
Local reports say some passengers complained of a ‘nightmare’ experience, while others have commended Carnival’s efforts to relieve the situation.
“We wish to thank our guests for their patience and cooperation during this very difficult situation and offer our sincerest apologies,” said Gerry Cahill, Carnival’s president and CEO.
Do you think Carnival has done enough to reimburse the passengers? Would you sail with them again if you had that experience?