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Bicton Travel team

Travel agency, Bicton Travel celebrate their first NTIA win. Image: Bicton Travel

APT, Royal Caribbean and cruise travel agency, Bicton Travel walked away with some of the top awards from the 2014 National Travel Industry Awards (NTIA).

The biggest travel industry awards night in Australia was held on the weekend, with some 1,300 members gathering at The Hordern Pavilion, Moore Park in Sydney.

Thirty-four companies were named number one in their categories, five of which were won by cruise representatives.

APT won three awards for Best Tour Operator, Domestic; Best Tour Operator, International; and Best Cruise Operations, International Based Operation.

This is the first time APT has won Best Tour Operator, International; the second consecutive year APT has won Best Cruise Operator, International Based Operation; and the third consecutive year the company has been awarded the title Best Tour Operator, Domestic.

Royal Caribbean International took out the awards for Best Cruise Operator – Australian Based Operation for the second consecutive year.

And 2013’s Cruise Passenger Reader’s Choice Awards pick for Best Individual Travel Agency, Bicton Travel was named Best Australian Travel Agency.

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Glamorous APT team walk away with three NTIA Awards. Image: APT

APT general manager marketing and sales Debra Fox said winning at the NTIA Awards is an “outstanding achievement”.

“It is testament to the huge efforts of the APT team around the globe,” she said.

“I would like to recognise the contribution of all our staff and thank them for their dedication in delivering the highest calibre of product and service innovation that exceeds customer expectation on a daily basis.”

Royal Caribbean’s regional vice-president Gavin Smith said the line was delighted to have won for the second year in a row.

“Our team continue to impress guests on each and every cruise during the summer cruise season,” he said.

“We are a proudly international cruise brand that continues to grow locally and is investing significantly in the Australian cruise industry.”

Meanwhile, Bicton Travel owner Carole Smethurst was excited to win after years of being nominated.

“Having been a top five finalist many times, Bicton Travel is absolutely delighted with this win,” she explained.

“Our motto is “Making a World of Difference” and we believe great service makes the difference.

“Our staff have embraced our passion for the business and our regular weekly advertising and data base marketing has always demonstrated our originality.”