P&O Cruises has responded to passenger feedback by eliminating automatic passenger tipping from its fleet.
From October 1, 2010 the recommended daily gratuity of $7.50 per passenger will no longer be automatically added to passengers’ onboard accounts.
Guests will still have the option to reward P&O Cruises’ crew for exceptional service at their own discretion.
Jenny Lourey, Senior Vice President of Carnival Australia, which operates P&O Cruises, said the removal of automatic tipping followed passenger feedback and was in line with the cruise line’s continued commitment to ensuring its onboard products reflect Australian values.
“Our passenger feedback indicated that tipping is a personal decision for Australians, so we’ve updated our policy to accommodate this as we continue to grow our fleet,” Ms Lourey said.
“P&O Cruises strives to lead the way in customer satisfaction and this change signifies both that and our focus on catering for Australian tastes.”
P&O Cruises presently operates three ships, with a fourth ship Pacific Pearl joining the fleet in December this year.